Episode 233: Bank of America Talks About the Future of Learning

Back to Podcasts

Episode 233: Bank of America Talks About the Future of Learning

Speaker: John Jordan, Head of The Academy at Bank of America

Topics include:

  • What is The Academy?
  • The Academy’s journey
  • What are The Academy’s priorities?
  • Why is The Academy so important in the area of HCM?
  • How to look at onboarding differently
  • What kinds of programs can help employees grow their careers?
  • How can technology help employees learn and develop skills to help them better serve customers?
  • Insights from John’s journey
  • And more!

To read the Executive Interview from the podcast with John Jordan, download the pdf here: https://go.brandonhall.com/BofA_EI_233

John Jordan is the head of The Academy at Bank of America and a member of the Senior Human Resources Leadership team. In this role, Jordan is responsible for employee onboarding, global learning and skill development for the company. Serving 200,000+ employees as well as communities around the world, The Academy provides robust educational programs supporting the entire career journey of employees of the company. Under his leadership, The Academy has received over 100 awards including becoming the first JD Power Certified Career Development organization.

Jordan has held a number of senior leadership positions over two decades at the bank, including Head of Client Experience and Preferred Segment Programs. Notably, he led the launch of Preferred Rewards, the bank’s flagship loyalty program with over $1.5T in assets. Prior to that role, Jordan served as Head of Analytics for the Preferred Segment and Consumer Products, providing guidance for the company’s approach to client segmentation, client experience strategy and product pricing. In addition, Jordan has held executive leadership roles for national sales and strategy for Merrill‘s banking division, and also served as a region and market executive in both Consumer & Small Business and Wealth Management.

With an enthusiasm for employee engagement and volunteerism, Jordan serves as executive sponsor for the company’s Disability Action Network. As an advocate for the special needs community, Jordan volunteers with Special Olympics and is a founding board member of The Next Step Clubhouse, a nonprofit that provides facilities and programs for individuals with intellectual and developmental disabilities.

As a leader in the financial services industry and thought leader in learning innovation, Jordan serves on the board of directors for the Bank Administration Institute (BAI) and is a Board Observer for STRIVR, an immersive learning technology company at the forefront of Virtual Reality. He also serves as the Bank of America market sponsor for the state of Arkansas.

Jordan earned a Master of Business Administration degree from the University of Virginia’s Darden School of Business and a Bachelor of Science in Industrial and Systems Engineering from Auburn University. He and his wife have four children.


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 68 million consumer and small business clients with approximately 3,900 retail financial centers, approximately 16,000 ATMs and award-winning digital banking with approximately 56 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.


Social Media Handles

  • Twitter: @JohnnyTJordan, @BofA_News
  • LinkedIn: @JohnJordan, @BankofAmerica


Become a Brandon Hall Group member!

We are a human capital management research and advisory firm with more than 10,000 clients globally. For over 28 years, we have been delivering research-based solutions that empower excellence in organizations around the world. Our vision is to inspire a better workplace experience. Becoming a Brandon Hall Group member means our team joins your team. Membership provides a host of resources and services and — most importantly — a seasoned team of thought leaders and client support professionals dedicated to your success.

Click here for more information and to sign up for a free trial membership.

Click here for information on Brandon Hall Group’s Professional Certification Program

If you have questions about our discussion today or would like access to our research library, please visit www.brandonhall.com

Share this post

Back to Podcasts