Excellence at Work Episode 240: The Customer Education Journey: Continuous, Engaging Product Training

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Excellence at Work Episode 240: The Customer Education Journey: Continuous, Engaging Product Training

Speaker: Nick Eriksen: Chief Technology Officer and Co-Founder, Eurekos

Nick Eriksen is the Chief Technology Officer and Co-Founder at Eurekos. He has designed online experiences and solutions for customer education, partner training, and the entire extended enterprise.

Eurekos is a purpose-built LMS that rapidly onboards and continuously engages customers and partners. It includes an integrated suite of tools for certification, eCommerce, branded portals, mobile learning, and rapid content. This makes it easy to deliver product training that retains more customers and transforms partners into advocates.

To read the Executive Interview from the podcast with Nick Eriksen, download the pdf here: https://go.brandonhall.com/Eurekos_EI_240

Topics include:

  • What are the keys to success after onboarding customers and partners?
  • Keeping customers engaged
  • Retaining customers and expanding product usage (and upselling)
  • Encouraging advanced training
  • Certification for customers and partners
  • Measuring results and fine-tuning
  • What you should look for in a learning system that supports external training
  • Training new customers and other users who need training after onboarding
  • Building a customer community to share best practices
  • Insights from Nick’s journey
  • And more!

Social Media Handles

  • Twitter https://com/eurekoslms
  • LinkedIn https://dk.linkedin.com/company/eurekos
  • Facebook https://www.facebook.com/eurekoslms/

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