Excellence at Work 210: Drive Impactful Business Results with Engaging Customer Training

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Excellence at Work 210: Drive Impactful Business Results with Engaging Customer Training

Topics include:

  • The biggest mistake in training clients— and how to avoid it
  • Top tips to create an engaging customer training experience
  • Optimizing your content for the modern learner
  • Creating social learning opportunities
  • Building and measuring learner confidence
  • Incorporating gamification in the training program
  • Using microlearning to keep learners’ attention
  • Creating personalized learning experiences
  • Meeting your learners where they are (mobile, tablet, desktop)
  • The importance of feedback
  • Building a holistic user experience
  • The learner-centric attitude
  • Insights from Katya’s journey
  • And more!

Guest: Katya Buratovich, Manager, Implementation – LearnUpon

Katya Buratovich is the Manager, Implementation, at LearnUpon, where she is responsible for developing a strategy and leading a team to create exceptional onboarding experiences that help customers achieve their goals. Prior to this, Katya worked in Customer Success, honing her product knowledge so that she could advise customers on how, when, and why to use technology to define objectives, measure progress and identify other factors they should consider to meet learners’ needs.

LearnUpon helps businesses unlock the power of learning.  From Fortune 100 companies to rising SMBs, LearnUpon’s user-focused LMS and industry-leading expertise enables businesses to deliver impactful training that fuels employee, partner, and customer success.

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