Excellence at Work 223: How Verizon’s New Hire Functional Onboarding Keeps Pace with Hiring

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Excellence at Work 223: How Verizon’s New Hire Functional Onboarding Keeps Pace with Hiring

Guests: Lou Tedrick, Vice President Global Learning & Development, Verizon Wireless,

and Adriana Lange, Executive Director, L&D, Verizon Consumer Group

Topics Include:

  • In the wake of the pandemic, how has onboarding changed?
  • What is the “One Team Experience”
  • How has The Great Resignation impacted Verizon’s recruiting strategy?
  • Is there anything you would have done differently — or not at all?
  • What is Verizon’s current Talent Acquisition strategy and how have you modified it based on the current market environment and projections for future market conditions?
  • What were the “wins?”
  • What will recruiting look like in the future?
  • What role will technology play?
  • How do we ensure we have the right TA strategy/recruiting process, culture/brand and effective onboarding approach?

To read the Executive Interview from the podcast with Lou Tedrick & Adriana Lange, download the pdf here: https://go.brandonhall.com/Verizon_EI_223

Lou is a Human Resources professional with expertise in organization development, learning and development, and employee relations.  As the Verizon Vice President of Global Learning & Development, Lou is responsible for enterprise-wide learning & development including: Verizon’s Learning Strategy, Leadership & Executive Development, Upskilling/Reskilling, Product Training; CS & Sales Training (all consumer & business channels–employee & outsource vendors); Customer Training (business channel); Systems/Process/Policy Training; HR/Legal & Compliance Training; Network & IT Technical Training; Tuition Assistance; L&D Technology, Operations & Analytics and digital performance support.  Lou manages a virtual team of over 850learning professionals across the globe.

Prior to Verizon, Lou was a Management & Organizational Consultant with OhioHealth and she held various HR positions with CompuServe. Lou is a member of ATD and SHRM. She was recognized by Chief Learning Officer as the 2021 CLO of the Year. Under her leadership, Verizon has been recognized as a 2021 CLO Learning Elite organization, ranking #1 and as a 2022 CLO Learning Elite Winner’s Circle member. Verizon has also ranked in the ATD BEST for 8consecutive years and has been recognized for 12consecutive years as a Training magazine Top 125 organization, ranking #1 in 2012 and 2013. Verizon was inducted into the Training Top 10 Hall of Fame in 2014where they remain an active member. Her team has received numerous Brandon Hall Group HCM Excellence Awards and ROI Institute Awards. Lou earned a Master of Labor and Human Resources, Master of Science and Bachelor of Science -all from The Ohio State University. Her two young adult sons’ lifelong affinity for technology has inspired her personal passion for using innovative, commercial technologies for enterprise learning. She currently lives in New Jersey with her husband.

Adriana is the Executive Director – L&D who supports the Verizon Consumer Group organization. In this position she leads instructional design and training delivery for the entire Verizon Consumer Group, including the Customer Success and Sales organizations. Adriana manages a virtual team of over 440 employees supporting 100,000 learners.
Adriana is a Wireless professional with over 33 years of experience in a variety of positions including Learning and Development, Knowledge Management, Customer Service, Marketing, Operations, Business Sales and Service and Leadership Development.

Adriana joined Verizon in 1990 as a Customer Service Representative and has enjoyed growing her career by holding progressively more challenging positions in a dynamic industry that has moved the world forward.

Adriana holds a Master of Business degree from Rutgers University where she also earned her Bachelor’s degree.

Adriana resides in NJ with her husband and three wonderful children who ensure her life is never boring!

Verizon is one of the largest communication technology companies in the world. With over 150 locations, Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work, learn and play.

Founded in 2000, the company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. With brands like Yahoo, TechCrunch and HuffPost, the company’s media group helps consumers stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect.

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