HCMx Radio 11: Using Analytics to Predict Outcomes and Improve Performance

Hosts: Rachel Cooke, COO, Brandon Hall Group and Michael Rochelle, CSO, Brandon Hall Group

Guest: Bob Blondin, Vice President at Xerox Learning Services

Topic: The challenges and opportunities organizations are facing with measurement and analytics.
Defining success and measuring results of learning programs are so critical to the performance and the financial health of an organization. Our guest, Bob Blondin, Vice President at Xerox Learning Services. Bob acts as the firm’s chief learning strategist. Prior to that, he spent twelve years as a partner at Ernst & Young.  He has provided strategic learning services to a variety of Fortune 500 clients.  Bob has significant experience working at the executive level to align business goals with learning strategies.  During this episode, we spoke about some of the challenges and opportunities organizations are facing with measurement and analytics.

We are in the era of constant change enabled by technology.  ILT still exists and will never entirely go away, but with dispersed geographies, diverse and global workforces the learning environment is drastically changing and the method of delivery being offered through numerous channels such as mobile, social, gamification, etc., raises new concerns in understanding what to measure and how to measure, not to mention the use of analytics.  We shared examples of leading practices from high-performing award-winning organizations, the use performance support, job aids and tools such as Vestrics and KnowledgeAdvisors, how to overcome challenges that organizations are facing, how to create an environment for measurement, and lastly, how to use analytics to predict outcomes and improve performance.

Recorded June 17, 2015